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Vivian Q&A

Why didn't l receive the automatic email after placing my order?

  • When registering an account or placing an order, please carefuly check and confirm that your email addres is corect, has no spelling errors, and that your maibox is not full. Also, please check if our email was mistakenly filtered into your spam folder.
  • lf you have verified all of the above and still haven't received the email, please contact us via Contact or Email HUIHUIJI890@protonmail.com

When will my package be shipped?

  • If you did not purchase a packing video, your package usually ships within 1-3days.
  • If you purchased a packing video, your package usually ships within 3-5 days.
  • To ensure that al Christmas Scoops arrive before Christmas, wel be qiving them priortyin our upcoming shipments. All christmas Scoops wil be shipped out by December 5th at the latest.

How long does shipping take?

  • Under normal customs clearance, most of our packages are delivered within 7-15 days, with the majority arriving around 10 days.Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.

How can l track my order?

  • When your order is shiped, our website will automaticaly send you an email with your tracking number and a link to track your package. You can find more detals and
    instructions at rerediyshop.com/orders-tracking
    For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources.

Why does my order show as payment failed?

  • Using the Chrome browser usually resolves most payment ssues, Paying directly with PayPal is also smoother and more convenient, if you choose to pay by credit or debit card, please note that some card types may not be fuly compatlble with PayPal(our payment proessor),which can cause payment failures. Trying a diferent card often fixes the problem.Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you are unsure about anything!